Workflow automation in Lebanon & the Gulf.

Who it is for

Teams whose work moves through messages and spreadsheets.

If orders arrive on WhatsApp, approvals wait in someone’s inbox, and the same numbers are typed into three places, workflow automation pays off quickly. Tikram works with businesses of every size in Lebanon, the UAE, Saudi Arabia, Qatar, and beyond.

Restaurants and food businesses

Orders from WhatsApp and the website flow to the kitchen, the branch, and the driver without copying and pasting, and the owner sees every order in one place.

Retail, e-commerce, and distribution

Stock updates, order confirmations, invoices, and delivery status move automatically between the shop, the warehouse, and the customer.

Professional and service firms

New client requests, document collection, approvals, and reminders follow a set path, so nothing depends on someone remembering to follow up.

Growing teams with manual reporting

Daily and weekly reports are built from live data instead of being assembled by hand at the end of the day.

What we connect

The tools you already use, joined into one flow.

We start from what already works in your business and connect it, instead of asking your team to move everything to a new platform. Before promising any integration, we check the tool’s API, data ownership, and security limits.

WhatsApp Business

The official WhatsApp Cloud API, or providers such as Dualhook and Twilio, for order intake, confirmations, alerts, and approved message templates.

Spreadsheets and Google Workspace

Google Sheets, Gmail, Drive, and Calendar, often the fastest place to start before data moves into a proper system.

POS, ERP, and CRM systems

Your point-of-sale, accounting, ERP, or CRM where an API or export exists, or a custom ERP or CRM that Tikram builds when nothing suitable fits.

Team channels and notifications

Email, WhatsApp groups, and Telegram alerts so the right person hears about an order, a delay, or an exception the moment it happens.

What you get

A working system, not a slide deck.

Every engagement ends with something your team uses daily, documented so it does not depend on Tikram to keep running.

A mapped workflow

A written map of how the work moves today, where it gets stuck, and which steps are worth automating first.

The automation itself

The connected flow, with permissions, approvals, and a fallback for every step that can fail.

A dashboard or live view

One place to see what is in progress, what is late, and what needs a person’s decision.

Handover and support

Training for the people who use it, written notes on how it works, and monthly support under a flat fee.

Timeline

From audit to a live workflow in weeks, not months.

Week 1: a workflow audit with the people doing the work, ending in a fixed written quote. Weeks 2 to 4: we build the first high-friction workflow, test it with real cases, and release it. After launch, we watch it in use, fix what the real world reveals, and only then expand to the next workflow.

Example

A WhatsApp order, from message to delivery.

A typical food business setup: a customer orders on WhatsApp or the website. The order is checked, saved to the order system, and sent to the right branch automatically. The kitchen sees it on screen, the driver gets the address and phone number, and the customer receives a confirmation and status updates on WhatsApp. The owner sees every order, across every branch, in one dashboard, and any order that fails a check is flagged for a person instead of being lost. Tikram has built and runs this kind of flow for restaurants in Lebanon.

Frequently asked questions

What is workflow automation?

Workflow automation means letting software carry the repeatable steps of a process (moving data, sending confirmations, routing approvals, building reports) so people only handle the decisions and exceptions. Tikram designs it around how your team actually works.

Do we need to replace our current tools?

Usually not. Tikram connects the tools you already use, such as WhatsApp, Google Sheets, your POS, or your accounting system. A new system is built only where nothing you have can do the job.

How long does it take?

The workflow audit takes about one week. Most first workflows are live within two to four weeks after that, depending on how many systems need to be connected.

How is it priced?

A fixed setup fee and a flat monthly fee, agreed in writing after the audit. There are no commissions on your orders or sales.

Do you work outside Lebanon?

Yes. Tikram is based in Beirut and works with businesses across the UAE, Saudi Arabia, Qatar, and worldwide, in English and Arabic.