AI agents & WhatsApp chatbots.

Who it is for

Businesses answering the same questions all day.

If your team spends hours replying to the same WhatsApp messages, chasing customers for details, or reading long chats to find what matters, a supervised AI agent can take the repetitive part. It suits restaurants, retailers, clinics, service companies, and B2B teams that sell through conversation.

Customer-facing agents

A WhatsApp or website assistant that answers questions about menus, products, prices, hours, and delivery, collects order details, and books appointments, in English and Arabic.

Sales and follow-up agents

Agents that qualify new enquiries, record leads in your CRM, and send approved follow-up messages so no prospect is forgotten.

Internal assistants

Assistants that summarise customer conversations, flag complaints or urgent cases, prepare daily briefings, and answer staff questions from your own documents.

How it works

Give AI a job, not a vague mandate.

Good agents have a narrow purpose, trusted information, testable boundaries, and a person responsible for the outcome. Each Tikram agent is built from four parts.

Approved knowledge

The agent answers from your menu, catalogue, price list, policies, and FAQs, not from guesses. When the answer is not in its sources, it says so and hands over.

Defined permissions

It can read and do only what you allow: for example, create an order but not issue a refund, or suggest a reply but not send it without approval.

Human handover

Complaints, unusual requests, and anything outside its rules go to a named person on WhatsApp or in your dashboard, with the conversation attached.

Review and logs

Every conversation and action can be reviewed, so you can see what the agent did, correct it, and improve it.

What we connect

Agents that work inside your real tools.

Tikram agents run on the official WhatsApp Cloud API or providers such as Dualhook and Twilio, on your website, and on Telegram for internal teams. They connect to Google Sheets, your order system, CRM, or ERP, and use leading AI models from providers such as OpenAI and Anthropic, chosen for the task and the cost.

Validation

Tested against your real cases before launch.

Before an agent talks to customers, we test it against a set of real or representative conversations that you approve, including difficult and off-topic ones. We do not claim accuracy or savings before they are measured in your environment, and we keep testing after launch as new kinds of messages appear.

Timeline

A supervised agent live in two to four weeks.

Week 1: an audit of your conversations and processes, and a fixed written quote. Weeks 2 to 4: we build the agent, load your approved knowledge, connect it to your tools, and test it. It then launches with close supervision, and we widen what it handles as it proves reliable.

Example

A WhatsApp assistant for a food business.

A customer messages the restaurant on WhatsApp at 9 pm. The assistant greets them, shares the menu, answers a question about delivery areas, and collects the order and address. The order goes straight into the order system and to the right branch, and the customer gets a confirmation. When a customer writes in to complain about a late order, the assistant does not argue or promise a refund: it apologises, tells the customer a manager will reply, and alerts the manager with the full conversation.

Frequently asked questions

What is a supervised AI agent?

An AI agent that does a defined job, such as answering enquiries or taking orders, using only approved information and permissions, with a person reviewing its work and handling anything outside its rules.

Can the agent speak Arabic?

Yes. Tikram agents can answer in English and Arabic, including the mixed Arabic and English that customers in Lebanon and the Gulf often use on WhatsApp.

Will it reply to customers without anyone checking?

Only for the cases you approve. Routine questions can be answered directly, while sensitive actions such as refunds, discounts, or complaints can require a person’s approval first.

Do we need the WhatsApp Business API?

For an automated WhatsApp assistant, yes. Tikram sets up the official WhatsApp Cloud API or a provider such as Dualhook on your business number and handles the technical steps.

How long does it take to launch?

Most supervised agents are live within two to four weeks after a one-week audit, starting with a narrow job and expanding as they prove reliable.