Custom ERP, CRM & business apps.

Who it is for

Businesses that have outgrown spreadsheets.

Off-the-shelf software often fits half the business and forces workarounds for the rest. A custom system fits how your team actually works, in your language and your market, and grows with you. Tikram builds for restaurants, retailers, distributors, service firms, and multi-branch companies in Lebanon, the Gulf, and worldwide.

What we build

The systems a growing business runs on.

Each system is designed around the decisions people make every day, so each person sees the context and controls they need without being exposed to everything.

ERP and operations systems

Leads, quotations, invoices, payments, subscriptions, and finance reports in one place, with receipts and statements generated automatically.

CRM and customer conversations

Every customer and every conversation in one record, including WhatsApp chats, with follow-up reminders and a clear owner for each lead.

Dashboards and reporting

Live views of orders, sales, branches, and team activity, built from real data instead of reports assembled by hand.

Staff and partner portals

Secure portals for branch staff, drivers, or partners, with logins and permissions so each person sees only their part of the work.

Ordering websites and e-commerce

Websites where customers order, book, or apply, with every request entering a trackable workflow instead of disappearing into an inbox.

Mobile apps

Android and iOS apps for customers or field teams, such as ordering apps or driver apps with live location.

What we connect

Connected to what already works.

New systems connect to WhatsApp Business (Cloud API, Dualhook, or Twilio), Google Workspace and Sheets, payment and accounting tools, and existing POS or ERP software where an API or export exists. We verify available APIs, data ownership, and security constraints before promising an integration, and we can connect your system to ChatGPT, Claude, or Gemini so your team can run it in plain language: an AI-connected ERP.

What you get

A system you own and can run.

You get the working system, hosted and secured; accounts and permissions for your team; training for the people who use it; written documentation; and monthly support and improvements under a flat fee. Your data stays yours and can be exported.

Timeline

Built in stages, used from the first weeks.

Week 1: a system audit, a map of the core records and screens, and a fixed written quote. Weeks 2 to 4: the first working module, usually the part causing the most daily friction, goes live with real data. Further modules follow in stages, each one tested in use before the next begins.

Example

A multi-branch ordering system.

A typical restaurant group setup: customers order through a branded website. Each order goes to the correct branch, where staff see it on a branch portal and update its status. Drivers see their deliveries, the customer is notified on WhatsApp at each step, and the owner sees orders, sales, and delays across all branches on one dashboard. Tikram has built and runs ordering systems like this for restaurants in Lebanon.

Frequently asked questions

Why build a custom ERP or CRM instead of buying one?

Off-the-shelf tools work well when your process matches theirs. A custom system makes sense when your team relies on workarounds, works mainly through WhatsApp, or needs features that generic software does not support in your market.

Can you connect to the software we already use?

Often yes, where the software offers an API or data export. Tikram checks each integration before promising it, and keeps existing tools that already work.

Who owns the system and the data?

Your business owns its data, and it can be exported. Tikram hosts, secures, and maintains the system under a flat monthly fee.

Do you build mobile apps?

Yes. Tikram builds Android and iOS apps for customers and field teams, connected to the same system as your website and dashboard.

How long does a custom system take?

The first working module is usually live within two to four weeks after a one-week audit. Larger systems are delivered in stages so your team uses each part as it is ready.